Developing Key Performance Indicators for Buildings Maintenance Management

Abstract

ABSTRACT Developing Key Performance Indicators for Buildings Maintenance Management By Suror Hameed Ramadan Supervised by: Co- supervisor: Asst. Prof. Ali Hussein Hameed Prof. Dr. Waleed Mustafa Khammas Maintenance management key performance indicators (KPIs) are essential for many construction projects. Structural buildings, public government buildings, need a regular Assessment of maintenance performance, which contributes to the success of the organization through continuous improvement of performance. As a result, performance indicators among the ways to evaluate the success of organizational performance and to demonstrate the organization's effectiveness in achieving its goals through its strategy. The purpose of this research is to identify an appropriate set of key performance indicators for maintenance management in construction projects. A preliminary questionnaire was prepared, and it was distributed to a group of engineers, specialists, and experts in various governmental departments, to assess the state of maintenance performance in construction projects. The results showed that there is no periodic follow-up of the s well as the absence of professional development of employees and their training through a training course, in addition to the lack of consideration during the design and construction phase of how maintenance is performed. According to the reality of maintenance performance, a second questionnaire was prepared to know and identify the main performance indicators for maintenance. Then the questionnaire was distributed to VIII experienced engineers in a number of public buildings. Next, the relative importance indicator method was used to find weights for each perspective and its indicators. The questionnaire analysis obtained (16) key performance indicators for the maintenance of buildings divided into four views, financial, customers, learning and growth, and internal business. The results indicate that the measurement of the performance of buildings is not only dependent on financial indicators. On this basis, it is recommended to use financial and nonfinancial indicators of building as a key factor for measurement and continuous improvement. Finally, to obtain more accurate and realistic data, the final list of indicators was applied in case studies that included (5) maintenance projects for government buildings. Through the analysis of the results of the case studies, it became clear that despite the importance of these indicators, there was a significant weakness in the application of these indicators in the construction projects. Weights were calculated for the extent of the indicators' importance as well as the extent of the indicators' application. These indicators were the basis for developing a computer system for maintenance management using indicators. Through the proposed system, it was possible to develop the reality of maintenance performance in construction projects